Guide Supervisor

About the role

We are looking for an experienced Guide Supervisor to lead a team of guides and frontline staff in delivering professional visitor assistance, crowd management and operational support at our Doha location. You will ensure that every visitor receives clear, consistent guidance while maintaining high standards of safety and service.

Key responsibilities

• Supervise and coordinate assigned guides and frontline personnel across designated areas.
• Allocate staff, conduct daily briefings and communicate operational instructions.
• Monitor attendance, appearance and performance of the team.
• Ensure effective visitor guidance, crowd movement and resolve visitor queries.
• Escalate operational issues and coordinate with Operations, Security, Traffic Control and HSE teams.
• Support emergency and evacuation procedures.
• Prepare basic shift and incident reports.
• Maintain high standards of customer service.

Required profile

• Previous supervisory experience in events, hospitality, customer service, security or large public venues.
• Strong team‑management and communication abilities.
• Good command of English; Arabic is a strong advantage.
• Ability to manage teams in busy, high‑footfall environments.
• Experience in Qatar or GCC preferred.
• Flexibility to work shifts, weekends and operational schedules.

Required skills