Help Desk & CAFM System Coordinator

About the role

The Help Desk & CAFM System Coordinator will oversee service requests and work orders for a large‑scale electromechanical maintenance and facility management project in Doha. You will ensure smooth Help Desk operations, accurate data entry in the CAFM system, and timely resolution of maintenance issues.

Key responsibilities

• Manage daily FM Help Desk operations, receiving, logging, categorising and assigning maintenance requests.
• Maintain accurate work‑order information within the CAFM system.
• Coordinate with customers, engineers, supervisors and technicians to ensure effective communication.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Ensure compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.
• Analyse service issues and support fast, effective resolution.

Required profile

• Higher education degree.
• Minimum 2 years’ experience in Help Desk operations or customer service within facility management or a related environment.
• Previous supervisory‑level experience.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Required skills

• Microsoft Office proficiency.
• Experience with electronic work‑management systems.
• CAFM software experience (strongly preferred).