IT Supervisor – Technical Support & Telecom

About the role

The IT Supervisor will provide day‑to‑day technical support for computer software, systems and telecommunications infrastructure at our Doha location. You will act as the first point of contact for users, troubleshoot issues, and help improve processes across the IT environment.

Key responsibilities

• Diagnose and resolve hardware, software and network problems for end‑users.
• Provide technical guidance, recommend solutions and implement process improvements.
• Maintain user accounts, application programs and related documentation.
• Train staff on proper use of hardware, software and point‑of‑sale systems.
• Manage and coordinate telecommunications activities, including client/server support and strategic planning.
• Record daily communication transactions, problems and remedial actions.
• Support HR‑related tasks such as hiring assistance, training coordination and employee coaching.
• Ensure compliance with company policies, protect assets and uphold quality standards.

Required profile

• Technical, trade or vocational school degree.
• Minimum 2 years of relevant IT support experience.
• No prior supervisory experience required.
• Ability to lift objects up to 10 lb without assistance.

Required skills

What we offer

• Full‑time, onsite position in a multinational hospitality environment.
• Opportunities for professional development and career growth.
• Inclusive workplace that values diversity and equal opportunity.