Key Account Sales Manager

About the role

The Key Account Sales Manager is responsible for owning and growing strategic client accounts across Qatar and Bahrain. Reporting to the Managing Director, the role ensures service satisfaction, revenue retention and new business development while acting as the senior commercial face of the company.

Key responsibilities

• Serve as the primary relationship owner for assigned client accounts across Qatar and Bahrain.
• Conduct regular client reviews, performance reporting and satisfaction assessments.
• Coordinate with Operations to ensure SLA adherence and timely resolution of client escalations.
• Drive account retention and revenue growth through upselling, cross‑selling, contract renewals and acquisition of new customers.
• Identify and develop new business opportunities within existing accounts and adjacent segments.
• Prepare proposals, pricing and commercial agreements in alignment with the Managing Director.
• Supervise and guide junior business development team members in day‑to‑day client engagement.
• Coach team members on commercial discipline, CRM hygiene and client service standards.
• Manage the commercial pipeline and maintain accurate CRM records.
• Monitor market trends, competitor activity and client needs to inform commercial strategy.
• Collaborate with Operations, Finance and other functions to ensure client commitments are met.

Required profile

• Minimum 10 years of B2B sales/account management experience.
• At least 4 years managing strategic logistics or supply‑chain accounts in the GCC.
• Proven record of revenue retention and growth across key accounts.
• Experience leading or coaching a small commercial team.
• Established relationships with key Qatar/Bahrain shippers, retailers or e‑commerce players.
• Strong account planning and strategic selling discipline.

Required skills

• Proficiency with CRM platforms and pipeline reporting.
• Advanced Microsoft Excel.
• Advanced Microsoft PowerPoint.