Operations & Customer Coordinator

About the role

Photo Phactory Studio is a creative studio in Lusail offering photography, videography, 3D design and printing; its brand Fincey makes custom 3D-printed products such as personalised wedding, newborn and event giveaways. This is a flexible, hands-on role in a small team where you will be the main contact for customers and keep every order moving from first message to delivery.

Key responsibilities

• Reply to customers on WhatsApp and social media in Arabic and English
• Take orders and confirm designs, quantities, prices and delivery dates
• Track every order from received to delivered
• Run the 3D printers, then finish and package products to quality standards
• Prepare large orders for weddings, newborns and events
• Add and update products on the Shopify website
• Support photo shoots and studio work when needed
• Keep the workspace, materials and stock organised

Required profile

• Fluent in Arabic and English, spoken and written
• Friendly, professional and quick to reply to customers
• Organised, reliable and comfortable with practical hands-on work
• Interest in design, 3D printing or photography is a plus, with full training provided

Required skills

• Good with computers and phones
• Shopify or e-commerce experience is a plus

What we offer

• Salary of QAR 1,800 per month
• Full training on printers, products and systems
• 3-month probation period
• The chance to grow with a growing creative brand