Receptionist (Arabic Speaker)

About the role

The Iconic Rixos Gulf Hotel Doha is looking for a Receptionist fluent in Arabic and English to join its team. The role covers the organisation of daily front desk operations, guest check-in and check-out, cash handling and night audit support, and providing a high standard of Rixos hospitality.

Key responsibilities

• Organise daily front desk operations and check hotel occupancy, functions, groups and VIPs
• Handle guest check-in and check-out, register arrivals and process walk-in and call-in reservations
• Answer, record and process guest calls, messages, requests and complaints, and liaise with the relevant departments
• Arrange special guest requests such as transportation, reservations and dry cleaning, and inform guests about property and local amenities
• Cashier duties, foreign exchange transactions, night audit tasks and guest settlement on departure
• Issue guest room key cards, manage safe deposit boxes and check and deliver messages, mail and packages
• Assist at the information counter, foreign exchange, night audit and business centre when assigned
• Verify credit limits and follow up pending payments

Required profile

• University degree in Hotel Management or a related field
• At least 1 year of experience in a similar role in a star hotel
• Fluent Arabic and English; additional languages are an advantage
• Team spirit and a commitment to ensuring guests leave satisfied