Reservation Agent – Arabic Speaker

About the role

We are looking for a detail‑oriented Reservation Agent who is fluent in Arabic to join our front‑office team at Mövenpick Hotel Doha. You will manage reservation requests across multiple channels, provide excellent guest service, and help maximise room sales.

Key responsibilities

• Process and confirm reservations received by phone, email and other communication tools.
• Maintain up‑to‑date knowledge of hotel rates, room types and ancillary services.
• Upsell rooms and convert inquiries into confirmed bookings.
• Collaborate closely with Sales and Front Office teams to ensure seamless guest experiences.
• Verify that all guest details and booking requirements are accurately recorded.

Required profile

• Previous experience in hotel reservations or a similar front‑office role.
• Strong communication skills in English and Arabic.
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Positive attitude and commitment to delivering high‑quality service.

Required skills

• Familiarity with property management systems, preferably Opera or Fidelio.

What we offer

• A diverse and inclusive workplace that values talent from all backgrounds.
• Opportunities for professional growth within the Accor hospitality network.
• Competitive benefits aligned with the hospitality industry standards.