Service Advisor - Automotive After Sales

About the role

Almana Group is looking for an experienced, customer-focused Service Advisor to join its Automotive After Sales team in Doha, Qatar. The Service Advisor is the main point of contact between customers and the service workshop, coordinating service, documenting vehicle concerns accurately, communicating promptly and keeping customers satisfied. The role calls for strong automotive technical knowledge and good communication skills.

Key responsibilities

• Welcome customers, understand their service needs and advise on periodic maintenance according to manufacturer recommendations.
• Explain repair requirements, estimated costs and completion times, obtain customer approval for additional repairs, and handle complaints professionally.
• Review and explain final service invoices and recommend future service appointments.
• Document complaints and symptoms accurately, prepare detailed Repair Orders, carry out initial vehicle inspections and coordinate test drives.
• Liaise with workshop personnel, monitor service progress and ensure Repair Orders are closed once completed.
• Coordinate with the Workshop and Parts departments, communicate updates and delays, and support the promotion of genuine parts, accessories and service campaigns.
• Maintain an organised service reception area, share customer feedback with management, and comply with manufacturer procedures, dealership standards and safety standards.

Required profile

• College graduate, preferably in an automotive-related or technical discipline.
• Minimum 5 years of relevant experience in the automotive industry.
• Experience in automotive service reception, customer service or workshop coordination.
• Good technical knowledge of automotive systems, maintenance and repair procedures.
• Familiarity with dealership service processes, repair orders and manufacturer maintenance standards.
• Good communication skills in English and Arabic; manufacturer or dealership training is advantageous.

Required skills

• Excellent customer service and relationship management.
• Strong attention to detail and accuracy in preparing Repair Orders.
• Effective complaint handling and conflict resolution.
• Ability to work in a fast-paced dealership environment.