Service Advisor

About the role

The Service Advisor provides excellent customer service throughout the vehicle servicing and repair process, ensuring customers are informed and satisfied from arrival to vehicle hand‑over.

Key responsibilities

• Welcome customers, understand their service, maintenance and repair needs, and conduct an initial vehicle inspection.
• Prepare job cards/repair orders, explain required work, estimated cost and expected completion time.
• Coordinate with workshop supervisors, technicians, parts and other teams to ensure smooth and timely completion of work.
• Monitor vehicle progress, provide regular updates, and obtain approval for any additional repairs.
• Prepare cost estimates, record labour and parts charges accurately, and handle customer inquiries, concerns and complaints.
• Conduct vehicle hand‑over, explain work performed and recommend future maintenance, then follow up to ensure satisfaction.
• Maintain accurate records of customer details, vehicle history, service requests and repair orders in the company system.
• Promote additional services, maintenance packages, accessories and after‑sales products where appropriate.

Required skills

• Vehicle inspection
• Customer Service
• Cost Estimates
• Repair Orders