Spa Receptionist

About the role

The Spa Receptionist provides a warm, professional and personalised welcome to all spa guests and ensures the smooth and efficient operation of the Spa reception. The role covers managing reservations, handling guest inquiries, promoting spa treatments and retail products, and delivering service in line with The Chedi Katara Hotel & Resort's luxury hospitality standards.

Key responsibilities

• Welcome guests, answer calls and respond to inquiries, giving accurate information on treatments, facilities, packages, availability, duration and pricing.
• Manage spa reservations, confirmations, cancellations and amendments, and coordinate appointments with therapists so rooms are used optimally.
• Maintain guest profiles, preferences, treatment history and reservation records, and complete daily opening and closing procedures.
• Prepare daily appointment schedules, sales summaries and operational reports, and help with spa tours, promotions and special guest visits.
• Deliver personalised service, anticipate guest needs, resolve minor complaints and keep guest information confidential.
• Promote treatments, packages, memberships and retail products, identify upsell and cross-sell opportunities, process payments and prepare daily sales reports.
• Keep reception areas, waiting lounges and retail displays clean and well stocked, and report maintenance issues to Spa Management.
• Follow health, safety and security procedures, and cooperate with colleagues across departments.

Required profile

• Minimum of 2 years of experience as a Spa Receptionist, preferably in a luxury hotel or spa environment.
• Excellent grooming and professional presentation.
• Fluent English; knowledge of Arabic or other languages is an advantage.
• Strong communication, sales, organisational and time-management skills, and attention to detail.
• Flexible to work shifts, weekends and public holidays as required.

Required skills

• Proficiency in spa reservation systems and Microsoft Office.
• Payment processing and accurate billing.