Tailor – Uniform Maintenance Specialist

About the role

The Tailor will ensure that guest clothing and employee uniforms are kept in excellent condition through repair, alteration, and proper distribution. This role supports the hospitality team by maintaining a professional appearance for staff and guests.

Key responsibilities

• Mend, repair, and alter guest clothing and employee uniforms using hand stitching, adhesive patches, or a sewing machine.
• Distribute clean uniforms to staff according to company specifications and record all movements.
• Send damaged items to the appropriate repair location (seamstress, housekeeping, or external vendor).
• Document guest requests for laundry, dry cleaning, minor repairs, and pressing.
• Inspect uniforms for damage, remove substandard items, and issue replacements.
• Follow all company safety, security, and confidentiality policies.
• Maintain a clean and professional personal appearance while on duty.
• Support team goals, respond to employee concerns, and provide courteous service to guests, including those with disabilities.
• Perform physical tasks such as standing, walking, lifting, and moving items up to 10 lb.
• Complete any additional reasonable duties assigned by supervisors.

Required profile

• Ability to stand, sit, or walk for extended periods during a shift.
• Capability to lift, carry, push, pull, and place objects weighing ≤10 lb without assistance.
• Strong attention to detail and adherence to quality standards.
• Commitment to safety, security, and confidentiality policies.
• Effective communication skills and a professional demeanor.

Required skills

• Hand stitching
• Sewing machine operation
• Adhesive patch application