Telephone Operator – Arabic Speaker

About the role

The Rixos Gulf Hotel Doha is seeking a professional Telephone Operator who is fluent in Arabic to handle guest calls and ensure a seamless communication experience. You will be the first point of contact for guests, managing inquiries, complaints, and service requests with a courteous and efficient approach.

Key responsibilities

• Answer incoming guest calls in a professional, friendly manner and greet callers by name.
• Resolve guest complaints and requests by coordinating with relevant departments and following up promptly.
• Maintain and update telephone lists, long‑distance call vouchers, traffic sheets, and wake‑up call schedules.
• Operate the switchboard efficiently, ensuring quick and accurate call transfers.
• Monitor hotel occupancy, VIP arrivals, and special events to provide accurate information to callers.
• Document calls and maintain records in accordance with hotel standards.

Required profile

• 2–5 years of experience in hospitality, concierge, reception, or customer‑service roles.
• Professional appearance, punctuality, and dependability.
• Strong interpersonal and communication skills, with the ability to work collaboratively across departments.
• Awareness of hotel facilities, services, and emergency communication procedures.