Telesales & Retention Advisor

About the role

Join Vodafone Qatar’s COPS department as a Telesales & Retention Advisor. You will engage customers through inbound and outbound calls, helping them transition to better plans, retain their services, and discover new Vodafone products.

Key responsibilities

• Conduct telesales activities such as migrating prepaid customers to postpaid, upgrading postpaid plans, and selling new offerings like GigaHome, new postpaid contracts, and mobile broadband connections.
• Handle disconnection requests from postpaid customers, aiming to retain them by resolving issues and presenting appropriate retention offers.
• Manage multiple customer interactions, including digital leads, trouble tickets, complaints, and escalations.
• Maintain accurate records of all interactions using the company’s CRM system.

Required profile

• Minimum high‑school diploma.
• Previous experience in a contact‑center or telesales environment.
• Proficiency with CRM tools and Microsoft Office applications.
• Strong sales aptitude and good knowledge of handsets and accessories.

Required skills

• CRM
• Microsoft Office