Associate Electronic Switch System Support (Qatarization)

About the role

QNB Group, the largest bank in the Middle East and Africa, is hiring an Associate Electronic Switch System Support specialist in Doha, Qatar, within its Information Technology division. The incumbent supports Electronic Switch systems and related applications, covering day-to-day operations, issue escalation, system availability, disaster recovery simulations, certification support and reporting escalations to E-Payment Management.

Key responsibilities

• Implement KPIs and best practices for the card industry and carry out daily operational work
• Maintain activities in line with Service Level Agreements (SLAs) with internal departments to improve turnaround times
• Assist customers with product queries and build effective relationships with related departments
• Keep event records in shift logs and fault reports, and report card issuance issues to line management and vendors
• Follow information security policies for card issuance systems and provide accurate data to auditors, compliance, financial control and risk teams
• Comply with legal, regulatory and internal requirements such as AML, CTF, sanctions, data protection, fraud control and conflict of interest, and support RCSA, KRI and incident reporting
• Take part in professional development, mandatory training and seminars, and perform ad hoc duties requested by management

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field
• Ability to act within delegated powers and maintain confidentiality of customer and bank information