IT Support Help Desk

About the role

Madre Integrated Engineering is hiring a full-time IT Support Help Desk professional in Doha within the oil and gas sector. The role covers responding to user requests and resolving hardware, software, network and Microsoft 365 issues.

Key responsibilities

• Respond to user requests by phone, email, chat or ticketing system, log, prioritise and track issues until resolved.
• Troubleshoot hardware, software, network, printer, email and Microsoft 365 problems, providing remote or on-site support.
• Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
• Maintain accurate support records, update knowledge base articles and assist with user accounts, equipment setup and IT asset tracking.

Required profile

• Diploma or bachelor's degree in Information Technology, Computer Science or a related field.
• Minimum 2-3 years of experience in a help desk or IT support role.
• Good communication and customer service skills; Arabic and English proficiency is an advantage.

Required skills

• Working knowledge of Windows, Microsoft 365, computer hardware, printers and basic networking.
• Experience with a ticketing system and incident management or IT service procedures; ITIL Foundation is an advantage.