O&M and Performance Director – Water Networks & NRW Operations

About the role

The O&M and Performance Director will lead water network and non‑revenue water (NRW) improvement initiatives for a large municipal water and wastewater programme covering Jeddah, Makkah, Taif and surrounding areas, serving roughly 8.9 million people.

Key responsibilities

• Lead NRW and water network performance improvement initiatives.
• Support utility operations teams across multiple cities.
• Monitor operational KPIs and implement performance improvement strategies.
• Oversee Operations Control Centre activities related to O&M and customer services.
• Support emergency response, incident management, and business continuity planning.
• Coordinate technical support activities across water and wastewater networks.
• Support water quality monitoring and regulatory compliance.
• Analyse operational and network performance data to improve service delivery.

Required profile

• 15+ years of experience in water and wastewater O&M.
• Strong experience managing municipal water distribution networks.
• Proven background in NRW, DMA, leakage reduction and network optimisation.
• Experience in utility operations, network performance or water distribution management.
• Strong leadership and stakeholder management skills.
• Bachelor’s degree in Civil, Hydraulic, Mechanical Engineering or a related discipline.
• Fluent English; Arabic highly preferred.

Required skills

• NRW (Non‑Revenue Water) management
• District Metered Areas (DMA) implementation
• Leakage reduction techniques
• Network optimisation methods
• Water quality monitoring