Senior Application Specialist

About the role

The Senior Application Specialist is responsible for implementing, supporting, maintaining and optimising enterprise applications. The role works with business units to identify technology needs, ensures system integrity and delivers end-to-end application solutions, including system upgrades, third-party tool integration and user experience improvements.

Key responsibilities

• Lead deployment, configuration and administration of enterprise and custom-built applications
• Provide Level 2/3 technical support and troubleshoot application incidents and service requests
• Analyse and document business requirements and turn them into technical specifications
• Manage the application lifecycle, including upgrades, patch management and decommissioning
• Run regular audits for compliance, data integrity and security
• Coordinate with vendors and third-party providers, and develop user manuals, workflows and technical guides
• Train users and support staff, monitor performance metrics and take part in business continuity and disaster recovery planning

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field
• 5-7 years of experience in application support or implementation, preferably in a senior or lead role
• Strong knowledge of ERP systems such as SAP, Oracle and Microsoft Dynamics, and/or industry-specific applications
• Experience with databases (SQL, Oracle), APIs, scripting and system integrations
• Familiarity with ITIL and ticketing systems such as ServiceNow and JIRA
• Solid understanding of SDLC and Agile; preferred: ITIL, Azure or Oracle certifications, cloud experience and prior experience in healthcare, logistics or manufacturing