Alternate Site Manager / CAC Program Manager

About the role

The Alternate Site Manager / Community Activity Center (CAC) Program Manager supports the Site Manager for the Installation Support Services (ISS) contract at Al Udeid Air Base, Qatar. The role ensures continuity of operations, co-oversight of mission-essential services and compliance with all Task Order requirements. It acts with full authority in the Site Manager's absence and covers recreation services, maintenance, custodial services, linen operations and hospital aseptic services. The CAC Program Manager also leads fitness center, lounge, community activity center, learning resource center, theater and pool lifeguard services.

Key responsibilities

• Serve as Alternate Site Manager with full delegated authority for daily contract operations and share responsibility for all ISS functional areas
• Oversee staffing, scheduling, quality control, documentation and reporting, and resolve complaints within 48 hours
• Develop and run marketing strategies and surveys for community programs and events
• Lead fitness center, lounge, LRC, theater and pool lifeguard services
• Take part in inspections, audits and government meetings, including logistics, safety, deployment and force protection forums
• Maintain staffing, training and performance standards; ensure personnel follow General Orders, safety and professional conduct standards
• Support weekly staffing reports, situation reports and quality assurance and control
• Ensure property stewardship and enforce safety, HAZMAT, environmental and hazard communication standards
• Work 24/7, including extended hours and 6-day weeks, and report onsite within 4 hours of notice

Required profile

• Bachelor's degree in Business Management, Hospitality or a related field, or equivalent military/professional experience
• For the CAC Program Manager: associate's degree, 2 years in a managerial position and 2 years in community center/recreation programs
• Minimum 5 years of experience in ISS, base operations support or similar contract environments, plus 2 years in a leadership role
• Valid US driver's license, US passport and US citizenship (required for Secret clearance)
• Ability to obtain and maintain a Secret US Government clearance and pass contract medical requirements
• Experience supervising diverse teams and working with government or military personnel

Required skills

• Proficiency in MS Office and interpretation of technical data, schedules and reports
• Strong English (written and verbal), administrative and reporting skills
• Leadership, communication, organizational and problem-solving abilities