Catering Performance Specialist – Product Development & Design

About the role

As a Catering Performance Specialist within Qatar Airways' Product Development & Design team, you will be responsible for managing the performance of a group of catering suppliers to ensure consistent, high‑quality delivery that meets QR standards, procedures and budgets.

Key responsibilities

• Act as Key Account Manager for catering services across multiple stations, controlling costs, meal wastage and identifying savings opportunities.
• Ensure all services comply with Qatar Airways food safety, Halal and operational performance standards; develop, track and report performance metrics and corrective action plans.
• Develop and maintain operational contingency plans to sustain performance during disruptions.
• Conduct on‑site audits, gather feedback from internal departments, airport teams and guests, and rank caterers in a performance awards scheme.
• Monitor, track and close all VRs for the assigned station group and report performance regularly to management.
• Manage the development and application of SOPs and SLAs with suppliers.
• Collaborate with the F&B team to ensure onboard menus align with Qatar Airways style and food philosophy.
• Maintain system integrity through audits and training programs, using stakeholder feedback to resolve issues.
• Participate in projects impacting operational or financial performance, providing recommendations to achieve desired outcomes.

Required profile

• Proven experience managing catering suppliers or similar key‑account responsibilities.
• Strong knowledge of food safety, Halal compliance and aviation catering standards.
• Ability to develop and implement performance monitoring tools, corrective action plans and contingency procedures.
• Excellent analytical skills for tracking waste, costs and performance metrics.
• Effective communication skills to liaise with internal teams, suppliers and airport personnel.

Required skills