Customer Service Representative

About the role

The Customer Service Representative will join Al Khebra Driving Academy in Qatar to deliver high‑quality support to learners and partners. Working on‑site, you will be the first point of contact for inquiries, ensuring a smooth and positive experience for all customers.

Key responsibilities

• Respond to inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about courses, schedules, and certification requirements.
• Resolve service‑related issues promptly and professionally.
• Maintain customer satisfaction by following up on open cases and documenting interactions.
• Collaborate with internal teams to ensure consistent service delivery.

Required profile

• Strong background in customer service and support.
• Excellent interpersonal and communication abilities.
• Proven problem‑solving skills with a focus on efficient issue resolution.
• Experience in the driving education or related training sector is a plus.
• Ability to work full‑time on‑site in Qatar.

Required skills

• Proficiency with computer systems used in customer support operations.