Customer Service Representative
Confidential · Lusail
Job description
About the role
The Customer Service Representative will deliver exceptional service by assisting customers through various channels, resolving issues promptly, and ensuring a positive experience.
Key responsibilities
- Respond to inquiries via phone, email, chat and in‑person.
- Provide accurate information on products, services, promotions and policies.
- Handle and resolve customer complaints professionally.
- Escalate complex issues to the appropriate department.
- Record interactions in the CRM system and follow up to ensure satisfaction.
- Collaborate with internal teams to address concerns and meet KPIs.
Required profile
- Excellent verbal and written communication in English; Arabic is a plus.
- Strong problem‑solving, conflict‑resolution and interpersonal skills.
- Ability to multitask in a fast‑paced environment.
Required skills
- Proficiency in Microsoft Office applications.
- Experience with CRM or customer‑service systems.
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Published 7 hours ago
Expires 2 weeks from now
10 views · 0 interested
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Confidential
Lusail