Digital Platform Operation Specialist

About the role

The Digital Platform Operation Specialist will own product roadmaps and backlogs for enterprise portals, web journeys and chatbot experiences, ensuring they deliver customer value and business impact.

Key responsibilities

• Prioritize features, enhancements and defects based on value, effort and dependencies.
• Lead enterprise portal journeys for onboarding, account management, billing and support.
• Own web journeys for discovery, lead capture and self‑service, improving usability and conversion.
• Manage chatbot conversational journeys, intents and knowledge to boost answer quality and task completion.
• Translate requirements into user stories, lead backlog refinement and oversee user acceptance testing.

Required profile

• Bachelor’s degree in IT, Engineering, Business or equivalent experience.
• Proven experience in product ownership across enterprise portals, websites or conversational platforms.
• Experience in enterprise self‑service, web journeys and chatbot integrations, preferably in telecommunications or a service‑led business.

Required skills

• Agile delivery and backlog management.
• Roadmap planning.
• Customer research, analytics and experimentation.