Director of Client Experience & Relationship Management

About the role

The organization is looking for a senior, customer‑centric leader to shape and drive the overall client experience, relationship management and after‑care services across its Qatar operations. The role will oversee a high‑performing team dedicated to boosting client satisfaction, managing strategic accounts and handling complex escalations.

Key responsibilities

• Lead and develop a high‑performing client experience team.
• Design and implement initiatives to improve client satisfaction, loyalty and retention.
• Manage strategic client portfolios and high‑value accounts.
• Oversee resolution of complex escalations and high‑impact issues.
• Collaborate with cross‑functional stakeholders to ensure a seamless customer journey.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance or related field; Master’s preferred.
• Minimum 15 years of experience in Customer Experience, Private Banking, Wealth Management, Key Account Management or similar B2B environments.
• Proven leadership of customer‑facing teams and track record of managing strategic accounts.
• Strong communication, stakeholder management and leadership capabilities.