Executive Office & Quality Manager – Luxury Hospitality

About the role

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Executive Office and Quality Manager. The role provides high‑level executive support to the Managing Director while leading the coordination, implementation, and continuous improvement of the hotel’s quality management and sustainability agenda.

Key responsibilities

• Provide high‑level executive and administrative support to the Managing Director, managing priorities, schedules, correspondence and follow‑up actions.
• Act as a trusted liaison between the Managing Director, Executive Committee, department heads, owners and external partners.
• Coordinate and monitor strategic initiatives, executive decisions, projects and action plans to ensure timely execution.
• Prepare executive presentations, reports, briefing documents, meeting agendas, minutes and management communications.
• Lead the development, implementation and continuous improvement of the hotel’s Quality Management System in line with brand standards.
• Establish and maintain quality standards, procedures, tools and monitoring mechanisms across hotel operations.
• Drive a culture of service excellence through regular quality reviews, audits, inspections and performance analysis.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability or a related field.
• Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office or quality management.
• Proven experience supporting senior executives in a high‑profile hospitality environment.
• Strong understanding of luxury hospitality standards, quality assurance frameworks and operational excellence.
• Demonstrated ability to develop, implement and maintain quality management systems and continuous improvement initiatives.

Required skills

• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

What we offer

• Complimentary upgrades and extended stays across Fairmont & Raffles properties.
• Discounted stays, special dining and wellness discounts, and additional luxury perks.