Front Desk Supervisor

About the role

The Front Desk Supervisor ensures every guest receives exceptional, customer‑centric service throughout their stay. You will lead the front desk team, oversee daily operations, and create a welcoming atmosphere while maintaining the highest standards of professionalism and hospitality.

Key responsibilities

• Greet guests warmly from arrival to departure, meeting their expectations.
• Coordinate with all relevant departments to guarantee seamless service delivery.
• Supervise and coach Front Desk colleagues, ensuring professional and friendly guest interactions.
• Stay informed about hotel and local services, providing accurate information to guests.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Verify that guests receive the agreed accommodation and amenities.
• Review cashier and city‑ledger bills at shift end to ensure billing accuracy.
• Uphold environmental, health, and safety standards in line with company policies.

Required profile

• Professional and friendly demeanor when interacting with guests.
• Strong communication skills for effective coordination with other departments.
• Leadership ability to supervise and motivate Front Desk staff.
• Attention to detail in billing verification and guest profile management.
• Empathy and problem‑solving skills for handling guest complaints.
• Commitment to environmental, health, and safety procedures.

Required skills

What we offer

• Opportunity to lead a dedicated front‑office team in a dynamic hospitality environment.
• Professional development and training in guest services and hotel operations.