Front Office Agent – Luxury Hospitality

About the role

Join Fairmont Doha, a luxury hotel located in the iconic Katara Towers, as a Front Office Agent. You will be the first point of contact for guests, delivering warm, professional service and ensuring a seamless arrival and departure experience.

Key responsibilities

• Welcome guests and provide efficient check‑in and check‑out services.
• Handle reservations, room assignments, and guest registration.
• Respond to guest inquiries, requests, and complaints in a professional manner.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Promote hotel facilities, services, and loyalty programmes.
• Maintain accurate guest information and daily reports.
• Ensure compliance with hotel policies, procedures, and service standards.

Required profile

• Diploma in Hospitality Management or a related field.
• Strong customer‑service orientation with excellent communication skills.
• Ability to handle guest inquiries, requests, and complaints promptly.
• Attention to detail and commitment to maintaining confidentiality.
• Team‑player attitude with a proactive approach to problem‑solving.

Required skills