Front Office Manager – Hotel Front Desk Leadership

About the role

Join Pullman, a leading brand within the Accor network, as a Front Office Manager. You will lead the front desk team to deliver exceptional guest experiences while driving operational efficiency and revenue growth.

Key responsibilities

• Lead and manage the front office team, including reception, concierge, and reservations staff.
• Develop and implement strategies to boost guest satisfaction and operational performance.
• Oversee daily front desk operations such as check‑ins, check‑outs, and guest inquiries.
• Train, motivate and mentor staff to maintain high‑quality service standards.
• Handle guest complaints promptly and coordinate with other departments for seamless experiences.
• Monitor performance metrics, guest satisfaction scores, and control department budgets.
• Ensure compliance with brand standards, local regulations, and efficient front office procedures.
• Execute revenue management strategies to maximize occupancy and revenue.
• Attend to VIP guests and special requests with meticulous attention.

Required profile

• Bachelor's degree in Hospitality Management or a related field.
• Minimum 5 years of front office experience, including at least 2 years in a managerial role.
• Proven leadership, problem‑solving and decision‑making abilities.
• Strong financial acumen for budgeting and revenue management.
• Flexibility to work nights, weekends and holidays.
• Fluency in English; Arabic preferred.

Required skills

• Proficiency with Property Management Systems (PMS).
• Advanced use of Microsoft Office Suite.

What we offer

• Opportunities for professional development within a global hospitality group.
• Inclusive and diverse work environment.