Front Office Supervisor

About the role

As a Front Office Supervisor you will be the face of the hotel, ensuring every guest enjoys a warm and memorable stay. You will lead the front desk team, manage lobby operations and uphold the highest standards of hospitality.

Key responsibilities

• Supervise the front office team, overseeing check‑ins, check‑outs and guest service delivery.
• Create daily schedules, assign tasks and conduct pre‑shift briefings.
• Provide on‑the‑spot training, guidance and feedback to team members.
• Resolve guest inquiries and escalated issues promptly and professionally.
• Monitor lobby traffic and adjust staffing levels in real time to maintain service efficiency.
• Lead special projects, departmental initiatives and ad‑hoc assignments.

Required profile

• A genuine passion for hospitality and creating exceptional guest experiences.
• Strong integrity, accountability and a proactive mindset.
• Leadership qualities that inspire and motivate a diverse team.
• Team‑oriented attitude with excellent communication skills.
• Ability to make quick, effective decisions under pressure.

Required skills

• Leadership and team management.
• Excellent interpersonal and communication abilities.
• Problem‑solving and conflict resolution.
• Organisational and time‑management skills.