Front Office Supervisor

About the role

The Front Office Supervisor ensures smooth guest check‑in and check‑out processes, manages daily front desk operations, and supports the team in delivering high‑quality service at Le Méridien Lusail.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms, and issue keys.
• Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs, and balance receipts; secure bank at shift start and end.
• Compile and review daily reports, cashier and closing reports, and contingency lists.
• Assist guests with directions, property information, and special requests, coordinating with other departments as needed.
• Notify Loss Prevention/Security of any theft reports and follow accounting procedures.
• Support management in training, evaluating, counseling, and coaching front‑desk staff.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front‑office experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.

Required skills

• Proficiency with computer and POS systems for guest account management.
• Clear, professional communication skills in English.