Front Office Supervisor

About the role

The Front Office Supervisor ensures smooth guest check‑in and check‑out processes while delivering exceptional service. This role supports the front desk team, handles cash and payment transactions, and acts as a liaison between guests and other hotel departments.

Key responsibilities

• Process all guest check‑ins, verify identity, assign rooms, issue keys and secure payment.
• Enter Marriott Rewards information, ensure rates match market codes and document exceptions.
• Compile and review daily reports, cashier and closing reports, and manage bank drops.
• Assist guests with directions, property information and special requests, coordinating with appropriate staff.
• Balance receipts, handle vouchers, paid‑outs and charge transactions, and follow accounting procedures.
• Notify Loss Prevention/Security of any theft reports and maintain security protocols.
• Support management in training, evaluating, counseling and coaching front desk employees.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front office experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.

Required skills

• Proficiency with computer and POS systems for reservations and billing.
• Cash handling and receipt reconciliation skills.