Guest Relations Officer

About the role

As a Guest Relations Officer at Tivoli Hotels & Resorts, you will be the face of the brand, ensuring every guest enjoys a memorable stay. You will anticipate needs, respond to inquiries, and resolve issues promptly to uphold our high standards of hospitality.

Key responsibilities

• Welcome guests and provide attentive service throughout their stay.
• Anticipate and respond to guest requests and inquiries in a helpful manner.
• Address and resolve guest concerns, ensuring timely follow‑up.
• Suggest alternative solutions to enhance guest satisfaction.
• Collaborate with other hotel departments to deliver seamless experiences.

Required profile

• College degree in hotel management or a related field.
• Previous experience in Front Office or Guest Services.
• Excellent verbal and written communication skills in English.
• Proficiency with Front Office systems.

Required skills

• Front Office Systems