Hostess - Banyan Tree Doha

About the role

Banyan Tree Doha is looking for a friendly and professional Hostess. As the first point of contact for guests, you will help create a welcoming atmosphere and ensure a positive dining experience, contributing to the restaurant's reputation for exceptional customer service.

Key responsibilities

• Communicate directly with guests: present menus, give recommendations, receive and place orders and handle payments.
• Greet guests on arrival and seat them; make sure the entrance is never left unattended.
• Maintain a professional, friendly but discreet relationship with guests and their well-being.
• Be familiar with all menus, promotions and other outlet matters.
• Report cleanliness and maintenance issues to the immediate supervisor and handle guest complaints as instructed or with the supervisor.
• Carry out mise-en-place work according to whole-day service requirements.
• Report and pass equipment problems to the Maintenance Department.
• Take part in training and development schemes recommended by senior management and attend regular departmental briefings.
• Treat guests and colleagues politely, keep personal hygiene high and keep side stations clean and organised.
• Anticipate customers' needs.

Required profile

• Ideally a relevant degree or diploma in Hospitality or Tourism Management.
• At least 2 years of work experience in hotel operations.
• Good customer service, communication and interpersonal skills.