Information Technology Support Specialist

About the role

Al Waha Cars is looking for an Information Technology Support Specialist to join its Doha office. The specialist will provide on‑site technical assistance, troubleshoot hardware and software problems, and keep the company’s IT infrastructure running smoothly.

Key responsibilities

• Troubleshoot and resolve issues related to hardware, software, network, printers, scanners, and Microsoft Office.
• Install, configure and maintain desktops, laptops, mobile devices and peripherals.
• Support LAN, WAN, Wi‑Fi, VPN and overall network infrastructure.
• Configure, monitor and troubleshoot Fortinet firewalls and other security devices.
• Install and manage Ruijie switches, routers, access points and internet connectivity.
• Deploy and maintain Windows Servers, Active Directory, DNS, DHCP, Group Policies and file servers.
• Install, configure and support CCTV cameras, NVR systems and resolve recording issues.
• Provide technical support for Yealink IP phones, PBX systems, SIP trunks, IVR and call routing.
• Maintain IT asset inventory, rack layouts, patch panels and cable management.
• Support business applications such as CRM, DMS, booking and ticketing systems.

Required profile

• Bachelor's degree or diploma in Information Technology, Computer Science or related field.
• Minimum 5 years of experience in IT support and system administration.
• Experience with Windows Server, Active Directory, Microsoft 365, Fortinet firewalls, CCTV and IP telephony.
• Strong knowledge of networking concepts (TCP/IP, VLANs, VPN, DNS, DHCP).
• Experience supporting multi‑site environments is preferred.
• Fluent English; Arabic is an advantage.

Required skills

• Windows Server
• Active Directory
• Microsoft 365
• Fortinet firewalls
• CCTV and NVR systems
• Yealink IP phones
• PBX, SIP trunks and IVR
• LAN, WAN, Wi‑Fi and VPN
• Ruijie switches, routers and access points
• DNS, DHCP and Group Policies
• Microsoft Office
• Hardware, printer and scanner troubleshooting