IT Support (Roving / Floor) – On‑site Technical Assistance

TP Conseil

Onsite Mid 🇬🇧 English

desktop support

Job description

About the role

We are seeking a proactive IT Support professional to provide on‑site technical assistance across the service centre floor. The role involves quickly identifying and resolving hardware and software issues to ensure uninterrupted operations.

Key responsibilities

Walk the service centre floor to spot and fix IT problems before they become tickets.
Provide immediate support for urgent or high‑severity incidents affecting multiple agents.
Perform rapid hardware replacements such as headsets, cables, and peripherals.
Assist supervisors and managers with day‑to‑day IT requirements.
Maintain minimal disruption by delivering fast, proactive resolutions.

Required profile

Diploma or Bachelor’s degree in IT or a related field.
3–5 years of desktop support or field service experience.
Bilingual in Arabic and English.
CompTIA A+ certification or equivalent (preferred).

Required skills

Hands‑on troubleshooting of workstations and peripherals.
Strong understanding of desktop support environments.
Ability to provide quick on‑site technical support.

Questions fréquentes

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Published 1 month ago

Expires 3 weeks from now

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