Kitchen Supervisor – Dispatch Operations

About the role

Talabat is seeking a Kitchen Supervisor to lead dispatch support leads and ensure the smooth, timely dispatch of food orders from partner kitchens to riders. The role combines operational oversight, food safety compliance, and performance monitoring within a fast‑paced cloud‑kitchen environment.

Key responsibilities

• Manage a team of dispatch support leads and external service providers.
• Ensure completion of shift checklists (opening, mid‑day, closing) and maintain uninterrupted tech and internet connectivity.
• Supervise dispatch operations, train staff, and resolve order or delivery issues by coordinating with customers, riders, and the customer service centre.
• Conduct regular food safety checks, audits, and hygiene inspections in line with established procedures.
• Maintain accurate communication between customers, riders, and dispatchers.
• Track and report kitchen performance metrics such as FIR, AVTC, Vendor Delay, and Vendor Net Fail.
• Enforce visitor health declarations and ensure compliance with company policies and industry regulations.

Required profile

• Bachelor’s degree in Business Management, Logistics or a related field.
• Minimum 5 years experience in dispatch operations or food & beverage/hospitality.
• At least 2 years in a supervisory role.
• Ability to work flexible hours, including nights, weekends and holidays.

Required skills

• Proficiency with basic computer applications.
• Basic data gathering and analysis capabilities.