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This job expired on 03/09/2026. It no longer accepts applications.
前厅经理（Mgr-Front Office I）
Le Méridien Hotels & Resorts · Lusail
Job description
职位概况
负责协助前厅部经理管理前厅运营，监督行李员、门卫、总机及前台团队，确保入住退房流程顺畅，提升客人满意度和部门业绩。
主要职责
- 管理前厅日常运营，维护服务质量和标准。
- 处理客诉，解决纠纷，提升客人满意度。
- 监督人员编制，确保运营和财务目标达成。
- 在经理缺勤时全面负责前厅各区域工作。
- 培训并指导员工，推动团队合作与绩效提升。
任职要求
- 高中学历或同等学历，具备2年客务或前台工作经验；或酒店管理等相关专业两年制学位。
- 具备良好的沟通协调能力和服务意识。
- 能够在压力下保持高效工作。
必备技能
- 熟悉前厅运营流程及客诉处理。
- 了解酒店财务指标及SOP/LSOP执行。
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Le Méridien Hotels & Resorts
Lusail
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