Quality & Executive Administrative Assistant – Luxury Hotel

About the role

The Quality & Executive Administrative Assistant supports the General Manager and Executive Office while driving the hotel’s quality assurance and service excellence programmes. This position blends high‑level administrative duties with active involvement in maintaining Forbes Travel Guide and LQA standards.

Key responsibilities

• Coordinate quality assurance initiatives, monitor guest feedback platforms, and conduct operational audits.
• Provide comprehensive executive support: manage the General Manager’s calendar, arrange travel, prepare reports and meeting materials.
• Consolidate quality performance data, produce executive summaries, and track departmental action plans.
• Assist Guest Relations with service recovery, VIP feedback, and continuous improvement of the guest journey.
• Liaise between the Executive Office and all hotel departments to ensure timely communication of decisions and project follow‑up.
• Support the implementation of hotel policies, identify process improvements, and contribute to strategic projects.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management or a related field.
• Minimum 5 years experience in luxury hospitality, executive office administration, or quality assurance.
• Strong knowledge of Forbes Travel Guide Standards, Leading Quality Assurance (LQA) and luxury service standards.
• Proficiency with Microsoft Office Suite and hotel management systems.
• Excellent written and verbal English communication; additional languages are a plus.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Hotel management systems
• RPX quality management system