Reservation Agent
Rixos Hotels · Doha et périphérie
Job description
About the role
The Reservation Agent will manage guest bookings for Rixos Premium Qetaifan Island North, ensuring a smooth and enjoyable reservation experience for our guests.
Key responsibilities
- Handle incoming calls, emails, and online bookings, processing reservations, cancellations, and modifications accurately.
- Provide detailed information on room types, rates, availability, and hotel amenities to prospective guests.
- Manage special requests such as early check‑in, late check‑out, and additional services.
- Address and resolve guest concerns or complaints related to reservations in a professional manner.
- Maintain accurate booking records and send confirmation messages with pre‑arrival instructions.
Required profile
- High school diploma or equivalent; hospitality or business degree is a plus.
- Previous experience in front office, hospitality, or reservations preferred.
- Strong verbal and written communication skills.
- Excellent organizational abilities and attention to detail.
- Ability to multitask in a fast‑paced environment.
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Published 4 hours ago
Expires 1 month from now
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Rixos Hotels
Doha et périphérie