Senior Public Relations Officer

About the role

Parsons is looking for a Senior Public Relations Officer to join its team in Qatar. The role manages stakeholder engagement, community relations and public interface activities in support of project operations, working closely with project management, contractors, residents, businesses, utility providers and other stakeholders to ensure effective communication, timely resolution of concerns and successful project delivery.

Key responsibilities

• Manage stakeholder engagement, community relations and public interface activities, and act as the main point of contact for public inquiries, complaints and community concerns.
• Coordinate with project teams, contractors, residents, businesses and authorities to resolve project-related concerns and disputes arising from construction impacts such as access restrictions, traffic diversions, utility interruptions, noise and dust.
• Track complaints, grievances and community issues, and support the resolution of disputes and closure of actions.
• Support public awareness initiatives, community engagement and stakeholder communication programmes.
• Maintain stakeholder registers, communication logs, complaints records, action trackers and related documentation.
• Identify stakeholder risks and support mitigation measures; escalate complex issues to project management.
• Prepare stakeholder reports, correspondence logs, presentations, meeting minutes and progress updates, and coordinate meetings, workshops and engagement sessions.
• Assist with audits, inspections and stakeholder reviews as required.

Required profile

• Bachelor's degree (BSc, BA or equivalent) from a recognised institution.
• 10 years of professional experience in stakeholder management, community relations, public interface management, project coordination or a related field, including 7 years in a similar role.
• Experience in construction, engineering, infrastructure or project-based environments, coordinating with contractors, consultants, utility providers, residents, businesses and local authorities.
• Fluent in English and Arabic, written and spoken.

Required skills

• Strong knowledge of stakeholder engagement, community relations, complaint management and public interface processes for infrastructure projects.
• Conflict resolution, negotiation and dispute management skills.
• Proficiency in Microsoft Office, especially Word, Excel, PowerPoint and Outlook.
• Desired: experience with major roads, drainage, utilities or infrastructure projects in Qatar or the GCC, familiarity with Qatar authority requirements and utility coordination, and experience with document control systems and electronic records management.