Assistant Housekeeping Manager

About the role

We are looking for an Assistant Housekeeping Manager to support the Executive Housekeeper in delivering the highest standards of cleanliness and guest satisfaction across our Pullman hotel. The role combines operational oversight, staff development and coordination with other departments to ensure smooth daily operations.

Key responsibilities

• Assist in managing daily housekeeping operations, including staff scheduling and task allocation.
• Conduct regular inspections of guest rooms, public areas and back‑of‑house spaces to maintain cleanliness standards.
• Coordinate with other hotel departments to resolve guest requests promptly.
• Oversee inventory of cleaning supplies and linens, ensuring optimal stock levels.
• Train and mentor housekeeping staff on cleaning techniques and customer service standards.
• Implement health and safety protocols in line with local regulations and company policies.
• Handle guest complaints and feedback professionally.
• Participate in budget planning, cost control measures and reporting for the housekeeping department.

Required profile

• Proven experience in housekeeping management, preferably in a luxury hotel or resort.
• Strong organisational and leadership abilities with a focus on team motivation.
• Excellent written and verbal communication skills in English.
• Ability to work flexible hours, including weekends and holidays.
• Customer‑focused mindset and problem‑solving skills under pressure.

Required skills

• Hospitality management software
• Microsoft Office suite