Assistant L&D & Talent Acquisition Manager

About the role

This position is an Assistant Manager covering Learning & Development and Talent Acquisition in a luxury hotel. The role supports the Human Resources Manager in training, recruitment, employee development, service standards and HR administration.

Key responsibilities

• Learning & Development: prepare, coordinate and monitor the Annual Training Plan and Monthly Training Calendar, ensure staff receive at least 3 hours of skills training per month, and run general, supervisory and management development programmes.
• Deliver orientation, Forbes Travel Guide, LQA, hygiene, health and safety, fire safety and computer training, and design engaging sessions using classroom teaching, demonstrations, role-play and simulations.
• Maintain training attendance records, reports and evaluations, and promote a strong learning culture.
• Talent Acquisition: coordinate recruitment with department heads, screen CVs, arrange interviews, liaise with recruitment agencies and partner with hospitality schools for internships and graduates.
• Manage internship recruitment, placement and onboarding, and support employee onboarding and induction.
• Customer Service: train staff on service excellence and brand values, work with department leaders to close service gaps, and respond promptly to training and recruitment requests.
• Financial: help prepare and monitor the annual training budget, coordinate external providers and record training expenses.
• Personnel: support recruitment, succession planning, coaching and mentoring, and reinforce grooming, uniform and hygiene standards.
• Administration: prepare and communicate the Employee Handbook, HR schedules, announcements and internal notices, and support the People Brand and employee engagement initiatives.

Required profile

• University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management or a related field.
• Previous experience in Learning & Development, HR, Talent Acquisition or hotel operations, preferably in hospitality.
• Good understanding of training needs analysis, training coordination, employee development and recruitment.
• Knowledge of luxury hospitality service standards such as Forbes Travel Guide and LQA is an advantage.
• Strong communication, presentation, interpersonal and organisational skills, and ability to keep confidential information.

Required skills

• Proficiency in Microsoft Office applications
• Familiarity with learning management and recruitment systems
• Ability to conduct training sessions and facilitate group discussions, practical demonstrations and role-playing