Bell Attendant – Guest Services Specialist

About the role

Join the Hotels team at Waldorf Astoria Doha Lusail and be the first friendly face guests see. As a Bell Attendant you will welcome guests, handle their luggage and ensure a smooth, memorable stay from arrival to departure.

Key responsibilities

• Greet guests, assist with luggage and escort them to their rooms while providing hotel and local information.
• Safely manage luggage handling, storage and delivery, and support room orientation and departure services.
• Coordinate transportation needs such as valet, airport transfers, and liaise with front office and concierge.
• Maintain a professional appearance, deliver exceptional customer service and communicate guest requests to relevant departments.
• Resolve guest issues promptly to ensure a smooth stay experience.

Required profile

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality.
• Strong communication and interpersonal skills with a guest‑focused mindset.
• Physically fit to lift and carry luggage safely.
• Professional appearance, positive attitude and enthusiasm for service.
• Proficient in English; additional languages are an advantage.

Required skills

• Basic knowledge of hotel amenities, local attractions and transport options.