Branch Service Assistant (Qatari & Children of Qatari Mother)

About the role

The Branch Service Assistant (BSA) supports walk‑in customers at a bank branch, handling service requests and promoting digital banking channels. The role focuses on delivering high‑quality customer service, reducing wait times, and encouraging customers to adopt alternative banking solutions.

Key responsibilities

• Assist customers with routine banking requests and forward complex cases to branch officers.
• Promote and educate customers on the use of digital banking channels to improve efficiency.
• Refer new business opportunities to branch sales staff.
• Process customer requests in line with internal SOPs and monitor application status.
• Ensure compliance with operating procedures, policies, and branch branding standards.
• Contribute to continuous improvement initiatives and prepare departmental reports as required.

Required profile

• Bachelor’s degree.
• Strong customer‑service orientation and ability to manage busy branch traffic.
• Attention to detail and adherence to compliance and quality standards.
• Ability to work collaboratively with branch staff and follow instructions from supervisors.

Required skills

• None explicitly listed.