Business Development and Growth Operations Specialist

About the role

The BD & Growth Operations Specialist supports BSL's business development activities while managing growth operations such as bid management, CRM governance and business development reporting. The role coordinates the Bid / No Bid and proposal process, keeps CRM and pipeline information accurate and timely, produces regular and ad-hoc growth reports, and engages with existing and potential customers. It reports to the Business Development Manager.

Key responsibilities

• Own the day-to-day governance of the Growth CRM, keeping opportunities, contacts, stages and activities complete and accurate, and run regular CRM reviews with business owners.
• Maintain accurate pipeline information, support pipeline forecasting and analysis, and keep records of business activities.
• Provide regular updates and reports on business development activities and achievements.
• Assist with drafting business plans, sales pitches, quotations, presentations, contracts and other client-facing documents.
• Collaborate with pricing and contracts teams on growth strategies and sales plans.
• Review tenders, RFPs and RFQs, assess opportunities, prepare Bid / No Bid documentation and coordinate Bid / No Bid sessions.
• Coordinate proposal packages, maintain bid plans, compliance requirements and bid records, and ensure proposals are complete, compliant and submitted on time.
• Identify and escalate key bid risks, and ensure compliance with RFP requirements.
• Stay aware of market trends and competitors, conduct market, customer and competitor research, and support the identification of new opportunities in HR Outsourcing, Training and Procurement Outsourcing.
• Take part in customer meetings, networking, exhibitions and events, and manage assigned customer relationships and opportunities.
• Support BSL exhibitions and conferences from a business development perspective, and keep internal stakeholders updated on bid progress.

Required profile

• Bachelor's degree in business administration, marketing or a related field.
• Experience in business development, sales operations, bid/proposal management or a similar commercial environment, preferably B2B or professional services.
• Experience reviewing RFP/RFQ/tender documentation and coordinating proposal submissions is advantageous.
• Ability to work independently and as part of a team, in a fast-paced, target-driven environment.

Required skills

• Strong CRM, pipeline management and reporting capability.
• Proficiency in Microsoft Office Suite and CRM software.
• Good communication, presentation and negotiation skills, and analytical skills.
• Knowledge of industry best practices and market dynamics.