Client Account Management Manager

About the role

The Client Account Management Manager leads complex, cross‑functional engagements to drive client expansion and deliver solutions that align with business objectives. Acting as a strategic advisor to C‑suite stakeholders, this role combines consulting, operations, and agency capabilities to ensure high service levels and client satisfaction.

Key responsibilities

• Lead multi‑disciplinary projects that expand client relationships and revenue.
• Define, propose, and sell solutions tailored to the client’s strategic goals.
• Build and manage teams that integrate consulting, operational, and agency expertise.
• Address delivery challenges, meet service level agreements, and continuously improve client satisfaction metrics.
• Develop and maintain executive‑level relationships, serving as the primary account manager and business advisor.

Required profile

• Proven experience leading complex client engagements across multiple functions.
• Strong understanding of client industry challenges, particularly in the customer‑facing space.
• Demonstrated ability to influence and collaborate with senior executives.
• Excellent communication and strategic thinking skills.

Required skills