Front Desk Agent

About the role

We are looking for a Front Desk Agent to join the Guest Experience team at Le Royal Meridien in Lusail. The role involves welcoming guests, handling check‑in and check‑out procedures and ensuring a memorable stay through attentive service.

Key responsibilities

• Process guest arrivals and departures using the hotel’s reservation system.
• Respond promptly to guest requests and resolve issues during their stay.
• Prepare and submit daily operational reports.
• Provide information about local attractions and hotel amenities.
• Maintain a safe, clean, and professional work environment in accordance with company policies.
• Uphold confidentiality, protect company assets and adhere to quality standards.
• Perform physical tasks such as standing, walking and lifting items up to 10 lb.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior hospitality experience required.
• Ability to work full‑time on a rotating shift schedule.
• Physical ability to stand for extended periods and lift up to 10 lb.
• Professional appearance and communication skills.

Required skills