Guest Service Agent – Front Desk Hospitality Role

About the role

Tivoli Hotels & Resorts is seeking a Guest Service Agent to join its front‑office team. You will be the first point of contact for guests, ensuring a warm welcome, smooth check‑in/out, and a memorable stay.

Key responsibilities

• Handle reservations, guest registrations, and check‑in/check‑out procedures.
• Provide courteous and prompt assistance to guest inquiries, requests, and comments.
• Maintain accurate guest accounts and settle payments at departure.
• Collaborate with other hotel departments to resolve issues and enhance guest satisfaction.
• Operate the Property Management System (PMS) to manage bookings and room allocations.

Required profile

• Strong focus on customer service and hospitality.
• Prior experience in hotel front‑office operations is preferred.
• Excellent communication skills with fluency in English.
• Flexibility to work shifts, weekends, and public holidays.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using a Property Management System (PMS).