Guest Services Supervisor

About the role

The Guest Services Supervisor leads the front‑office team at Al Najada Doha Hotel, ensuring every guest receives professional, efficient, and friendly service. This position coordinates daily operations, resolves guest issues, and upholds the high standards of Minor Hotels across all guest touchpoints.

Key responsibilities

• Supervise and support front‑office staff during each shift.
• Ensure smooth check‑in and check‑out processes.
• Handle guest inquiries, complaints, and special requests with professionalism.
• Monitor service quality and enforce company standards.
• Train, coach, and mentor team members.
• Prepare shift schedules and assign duties.
• Coordinate with housekeeping, maintenance, and other departments.
• Maintain accurate billing, reservations, and cash‑handling procedures.
• Oversee lobby appearance and guest areas.
• Assist with VIP guest arrangements and escalations.
• Maintain operational logs, records, and reports.
• Ensure compliance with health, safety, and company policies.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• 2–5 years of experience in hospitality or customer service.
• Previous supervisory experience preferred.
• Strong communication, interpersonal, problem‑solving, and conflict‑resolution abilities.
• Ability to work shifts, weekends, and holidays.
• Good organizational and multitasking skills.

Required skills

• Proficiency with hotel management systems such as Opera.
• Proficiency with hotel management systems such as Fidelio.