Information & Technology (IT) Specialist

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive resort on an island with a waterpark, private beach and restaurants, is looking for an IT Specialist. The role provides technical support, maintains IT infrastructure and keeps technology systems running smoothly across the hotel, waterpark and associated facilities, supporting hospitality applications, guest-facing technologies, business systems and operational technology.

Key responsibilities

• Provide first- and second-level IT support for hotel, theme park, waterpark and beach club operations, troubleshooting hardware, software, network and system issues and resolving incidents and service requests.
• Support hospitality applications (PMS, POS, payment systems, guest services) and theme park systems (ticketing, access control, lockers, kiosks, POS, guest experience technologies), coordinating with vendors and helping with configuration, testing, upgrades and implementation.
• Maintain servers, workstations, printers, Wi-Fi, LAN and WAN, monitor performance and availability, and assist with backups, recovery, patching and access management.
• Keep guest-facing services such as Wi-Fi, digital kiosks, IPTV and internet connectivity running reliably across rooms, public areas, restaurants and attractions.
• Follow IT security policies, maintain access controls, support antivirus and endpoint security, and protect IT assets and confidential information.
• Carry out preventive maintenance, keep accurate IT inventory, coordinate repairs, warranty claims and vendor service visits, and take part in projects, pre-opening activities and system implementations.
• Prepare technical documentation, SOPs and support procedures, and suggest improvements to IT service delivery.

Required profile

• Bachelor's degree or diploma in Information Technology, Computer Science or a related field.
• 2-4 years of experience in IT support or IT operations; hospitality, theme park or waterpark experience preferred.
• Strong troubleshooting, communication and customer service skills.
• Ability to work under pressure, with flexibility for shifts, weekends and public holidays.

Required skills

• Windows operating systems, Microsoft 365, networking, hardware and IT troubleshooting.
• Hospitality applications such as PMS, POS, ticketing, access control and payment systems.