IT Specialist - Hotel

About the role

The hotel is looking for an IT Specialist who provides day-to-day technical support to hotel departments and employees, keeps the IT infrastructure running smoothly and handles guests' technology needs. The role covers operational support, asset and license management, vendor coordination and customer service.

Key responsibilities

• Provide day-to-day technical support to hotel departments and employees, and assist users with troubleshooting of computers, printers, networks, telephones and other equipment
• Monitor the performance and availability of servers, networks, Wi-Fi, workstations and related systems
• Coordinate repair, replacement and return to service of faulty equipment; perform regular backups and restore systems after failures
• Follow up software issues, faults and support cases with vendors and service providers
• Support hotel systems such as Property Management Systems (PMS), Point of Sale (POS) and interfaces, and maintain IT security against unauthorized access, data loss and malware
• Create, modify and disable user accounts according to authorization procedures, and keep records of equipment, licenses, warranties and access
• Maintain IT documentation, inventory, licenses and warranties, and prepare IT reports for management
• Handle guest technology concerns, train staff on hotel systems and liaise with departments on their operational needs
• Support the IT budget, obtain quotations for equipment and services, and help identify cost-saving opportunities
• Ensure emergency procedures are in place, attend audits and training, and comply with the Employee Handbook and data security standards

Required profile

• Ideally a university degree or diploma in Information Technology, Information Systems, Computer Science, Computer Programming or a related field
• Relevant certifications in networking, systems administration, cybersecurity or Microsoft technologies are an advantage
• At least 2 years of relevant IT experience, preferably in a hotel or hospitality environment
• Previous experience as an IT Coordinator, IT Technician or similar is preferred
• Strong troubleshooting, problem-solving, organizational, communication and interpersonal skills